Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
The?Sr.?Specialist?is responsible to handle one?or more of the following tasks:
Ensure?process & data quality for documents & milestones
Maintain a pro-active approach on Customer Engagement at a Specialist or SME level, by offering suggestions / solutions to move up the value chain.
Additionally, the?Sr. Specialist?is part of the larger?Maersk?GSC?team and flexibility to help out in other departments, when specifically agreed upfront, is a pre-requisite. This implies that the?employee?may be asked to perform other tasks not specified in below role responsibilities.
Key Responsibilities · Data quality & IOP's
· Ensure integrity of data entered into?systems
· Ensure integrity of data entered into systems by the GSC (MODS, My Maersk Portal)
· Follow-up with Customer Service?teams?for resolution of issues/queries + ensure timely response to customer
· Deploy SOP?update/review mechanism with the stakeholders periodically
· Decide the FMEA for the process and deploy review mechanism
· Deploy review mechanism on the Quality Dashboard along with Internal / External Customers
· Exception?handling
· Handle all exceptions during and after job execution
· Ensure proper information to all parties involved
· Solve exception or assist in resolution
· Full ownership of CM1 accuracy and transparency down to among others Job/SO, office, sales, product, vertical, trade lane and customer?levels
· Highlight and escalate to?TL/EM?the?areas of concern or risk and propose mitigating actions
· Ensure timely and qualitative creation of Sales & Purchase orders.
· Ensure timely and qualitative Customer Invoicing.
· Ensure all Contract & Prices are in place & timely updated.
· Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
Super User?responsibilities
· Support SMEs?for effective?system?testing for?process/system changes
· Assist?Execution Manager?in identifying process improvements
· Lead change management initiatives for the team
· Provide Training Inputs to the Process Training Team
· Deploy counselling to the weaker set of agents / members and execute plans for improvement in their Quality scores
· Review the process flow execution Input-Process-Output
· Participate in Site level initiatives (like Kaizen, Audits, etc.)
· Process?governance & control
· Ownership for implementing & governing RICC controls for the?complete manager portfolio
· Ensuring data availability & quality for?department?KPI, TIP?& capacity reviews
· Perform RCPS and identify action plans / controls measures to eliminate risk in the process
· Analyze the process gaps to identify opportunities to do continuous improvements
· Design an adequate reporting format and report to the management (frequency to be decided by the GSC management)
· Develop a mechanism for follow up on findings, tracking of findings and assigning responsibilities for closure of findings
· Accountable for reporting out the Trends and Status of the Process to the stakeholders
· Macro/Automation governance
· Business continuity planning &?SPOC for the?manager's span
· Support CI Manager in driving execution of tactical improvement plans/ideas (TIPs) and realization of benefits
· Implement improvements identified in other GSC sites/CSOs Key Competencies · Accurate - 100% data quality is very important
· In time (as per KPI) - Transport, release, customs clearance, Invoicing, workflows
· Proactive - Timely communication,?control and follow up
· Transparent - Proper registration in the systems, immediate exception handling and reporting
· Use of systems - Always use the agreed system and complete the records in the agreed way
Required Education/Work Experience · Bachelor's Degree holder
·3 to 5 years relevant experience in shipping, forwarding, supply chain operations, finance
· Customs experience is appreciated
· Good verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers
· Good business knowledge/process understanding to provide a value add to the customers through effective business solutions
· Ability to work under pressure and according to standard?processes
· Strong service mindset with sense of urgency
· High attention to detail, critical thinker
· Team player, skilled in coordinating and working with different types of?colleagues
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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