Senior Securities Operations Representative

About this role: Wells Fargo is seeking a Senior Securities Operations Representative. In this role, you will:
Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations for both servicing (Inbound Calls) and processing (back-office) Identify ways to improve the overall process Perform moderately complex to complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications: 4 yrs working experience (voice and back-office support) in the BPO/Contact Center industry
Preferred background in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc)
Completed 2nd year in college (bachelor's degree course)
Job Expectations: Support inbound calls received via Advisory Support line on queries regarding Advisory Services Programs. Queries relate to Fee Billing, Advisory Programs, Account Termination and Switches, Maintenance and Ongoing Billing of Advisory Programs. Processing and Maintenance of Advisory Programs submitted via Service Requests (SR) routed through the Front Office portal - 2IDW and MAST II. These SRs can be new account inception/enrollment and program switches, maintenance of existing programs, termination and cancellation of Advisory Programs, and ongoing billing of Advisory accounts.
Posting End Date: 7 Mar 2024 *Job posting may come down early due to volume of applicants.