When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.What you'll be doing…You will be responsible for the efficient planning, coordination and implementation of various learning programs and initiatives. You will work closely with department heads, team members and external partners to ensure the smooth operation of these programs. This role requires excellent organizational skills, attention to detail and the ability to manage multiple tasks simultaneously.Program Coordination:Ensure the timely delivery of program objectives and milestonesMaintain program implementation schedules and monitor progressAdministrative Support:Distribute program-related documents, reports and materialsCoordinates with 3rd party vendors to ensure accurate information to put into LMSAssist in budget tracking and financial reporting for programsManages team mailbox inquiresHandle asynchronous program-related correspondences and communicationsRoster management, session invites, and roster completion activitiesGather feedback and input from participants to improve program qualityProvides support during class events (troubleshooting access issues, etc.)Data Management:Tracking and maintenance of program activities, participants, and outcomesAdminister post-training surveysCollect and analyze data to assess program effectivenessGenerate reports and presentations based on program dataDocumentation:Creates and updates process documentation/job aids for team functionsMaintain organized program documentation and recordsParticipates in User Acceptance Testing of new coursesPost- Course Management:Updates vendor pricing based on number of learners in the LMSProcesses invoices by looking up financial information and splits invoices accordinglyReconciles vendor invoices and inputs proper cost center informationTracks and analyzes training credit usage varianceProject Management:Project manage small existing vendor projectsMeets with stakeholder to discuss details of courses (dates, times, locations, # of sessions)Reviews pre-enrollment options with stakeholderReviews reporting requirements, pre-requisites, and any LMS groups and campaigns neededCreates course activities and transmits roster after the classWhat we're looking for…You'll need to have:Bachelor's degree or two years of L&D experience1 Yr Learning Management (LMS) or Learning Experience Platform administration (LXP)PC and desktop applications (e.g., Microsoft Office/Google suite, etc.) competency.Merging and normalizing data from varied sources, summarizing and graphing data in Excel or Google SheetsEven better if you have one or more of the following:Experience with LMS administration.Prior Learning and Development experience.B.S. /B.A. degree in Learning Technology, Business Administration, or related field; or equivalent work experience.Strong time management, planning and organizational skills.Good organizational and problem solving skills.PC and desktop applications (e.g., Microsoft Office/Google suite, etc.) competency.Good interpersonal skills.Decision-making and management aptitudes.Effective team skills.Able to work independently with minimal supervision while contributing to overall team success.Demonstrate excellent oral and written communication skills.Experience in dealing with 3rd party vendor relationships.Experience using a Learning Management System or similar tool for data capture, tracking and analysis.Technical experience working with Network, Information Technology, Telecommunications, or similar technical teams/departments.Able to demonstrate a high degree of professionalism, flexibility and integrity.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.Scheduled Weekly Hours40Diversity and InclusionWe're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
