Senior It Helpdesk | Bgc For 3 Months (Aa)

Job Qualifications:College degree of technical diploma in a Computer Science or Information Technology discipline
2 to 4 years of experience working as a field technician or a helpdesk resource
Excellent working knowledge of O365 Suite
Good understand of Network Architecture
Capable of good written and oral communications in English
Fast learner
Articulate and well organized
Responsible
Willing to accept a part-time and 3 months contract
CAN START AS SOON AS POSSIBLE

Responsibilities:
Serve as the first point of contact for customers seeking technical aid over the phone, email or in person (walkup)
Perform remote troubleshooting guidance through client's communications platforms
Determine the best solution based on the issue and details provided by customers
Document the details of the incident and the resolution for future re-use and training.
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Supply accurate information on IT products or services
Record events and problems and their resolution in a ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the proper internal team
Identify and suggest possible improvements on procedures

Daily Activities:Onboarding - Creation of user accounts and procurement of licenses across multiple platforms
Offboarding departing employees and contractors
Document and email archival
Provisioning and configuration of laptop computers
Maintaining hardware and software inventory
Monitoring and resolution of non-compliant devices
User account and computer reconciliation with multiple platforms
Creation, design and assistance with SharePoint sites
Helpdesk support for customers
User training
Conference room equipment troubleshooting and staff training
Recordation of support tickets and reporting
Documentation and maintenance of procedures

Interested applicants may send their application to **********@johnclements.com or contact 0966 533 4***. Apply Now!