Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Key Accountabilities: Use appropriate judgment in dealing with unexpected issues and requests, demonstrating an ability to prioritize work. Play a role as part of the Controls CoE in achieving the goals of process improvement and best practices of internal controls and support team members to ensure timely and effective implementation of change initiatives. Participate in discussions, ask questions, and ensure understanding of issues before proceeding. Identify and recommend best practices, processes, and controls. Demonstrate commitment towards continuously updating knowledge and skills while incorporating feedback
Customer Service Build effective relationships and establish a high level of credibility with business unit contacts and External auditors Identify and recommend opportunities to refine Controls CoE service offerings Identify and escalate any customer service issues received from customers
Control Consulting Projects Identify and escalate scope, schedule, cost or quality issues to the Manager Schedule and participate in process walkthrough meetings with business leaders Obtain or prepare relevant process and control documentation (risk matrices, flow charts and/or narratives), as necessary Identify and assess inherent risks and related key controls Identify, document and evaluate internal controls gaps Draft reports that accurately and concisely present findings, including practical and well-supported recommendations to improve internal controls Participate in meetings to discuss findings with business leaders
Support Audits and Regulatory Examinations Work with auditors and regulatory examiners to understand the scope of testing required and its impact on the business; identify any opportunities to streamline the testing approach and reduce business effort Coordinate meetings/contacts involving auditors, regulatory examiners and the business (i.e. information gathering, walkthrough validation, and test sample collection) Coordinate the delivery of relevant information and audit evidence to auditors and regulatory examiners Identify and escalate any scope, schedule, cost or quality issues to the Manager Provide senior business leaders with insightful analysis of options available to address auditor issues and recommendations As requested, advise business areas regarding audit scoping options, available sources of evidence, draft findings and management action plans
Control Dashboards and Issue Status Reporting Follow-up with business leaders and report on the status of management action plans to address previously identified audit issues and SOX deficiencies Prepare control dashboards designed to provide senior leaders with a holistic view of risk and control related projects, issues and action plan status.
Qualifications (Knowledge/Skills/Competencies):
Essential: CPA designation with 2-3 years of relevant experience in progressive accounting roles Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, organizing, planning and analytical skills. Excellent oral and written communication skills with influencing and negotiation abilities Proficient with MS Office (Word, Excel, Access, PowerPoint) Process analysis and documentation skills, including flow charting
Additional Assets: Experience applying the COSO framework to internal control assessments Knowledge and experience from an internal/external audit role CIA designation or working towards Knowledge of life and health insurance industry Public accounting experience
If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
