Business/Systems Analysts (Information & Communication Technology)
SSO Data Analyst
Location: 24F Uptown Tower 3 BGC Taguig
Reporting to: People Operations Manager
Acquire BPO is an award-winning outsourcer providing contact centre and back office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Global Sales Vendors (GSV) is playing a growing role in pipeline & AONR impact for the client. The SSO Data Analyst's goal is to bridge the gap in the necessary Sales Operations & Analytics support. By addressing this, the
client can ensure comprehensive reporting and analysis that will enable consistent and optimized business operations.
What Will You Do:
? Collaborate with vendor leadership to identify key opportunities in the sales funnel and leverage data analytic capabilities to diagnose and implement strategies to solve those opportunities.
? Build, maintain and continuously enhance all vendor dashboards to enable Global and Regional leads to get transparency and observability on the latest vendor metrics.
? Capacity Planning
? Build capacity planning models that will help optimize SLA and ensure all leads are being serviced.
? Manage staffing and scheduling for all GSV sites across multiple business and geographies.
? Improve performance to plan by identifying, measuring and managing key metrics related to customer service.
? Vendor Target Setting: Partner with vendor Global and Regional leads to build quarterly self activation and sales pipe targets for all GSV vendors.
? Strategic Vendor Deep Dives: Partner with GSV Global and Regional leads to conduct deep dives into areas of vendor underperformance. Review key metrics across the full funnel to determine potential causes of bottlenecks/ process inefficiencies.
? XFN Alignment: Partner with GTM Analytics and other infrastructure teams to ensure latest definitions of metrics are incorporated in GSV dash/ data is aligned with broader GTM infrastructure.
? Own building, reporting on, and improving our vendor intraday / daily / weekly / monthly reporting - utilizing Google doc, Excel, and dashboards - with a focus on key KPI's like staffing, activations,
conversion rates and activity metrics.
Must Haves:
? 10+ Years of experience in a highly quantitative business analyst role
? Expertise in dashboarding tools like Hubble, Tableau
? Consumer experience (B2C or D2C) is required, and experience in Fintech and / or in a high-growth startup is highly preferred
? Proven track record of coalescing, measuring, interpreting, and making real-time decisions based on large volumes of performance data
? Strong SQL skills
? Clear communication to be able to take large amounts of information and distill it into actionable insights to present to and influence senior leaders and colleagues
Nice to Have:
? Sales operations role
? Experience building financial models and forecasting sales volume
? Experience with data from Salesforce, Segment, Google Analytics, and email marketing tools such as Customer.io
Other Details:
? Work Location: Level 24 Uptown Place Tower 3 11th Avenue, corner 11th Dr, Taguig, 1630 Metro Manila, Philippines
? Work Arrangement: Onsite, Monday to Friday, 5 AM to 2 PM (5 PM to 2 AM EST)
? Openings: 1 headcount
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a data analyst?
Which of the following data analytics tools are you experienced with?
How many years' experience do you have as a SQL Specialist?
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at
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Perks and benefits
HMO Coverage up to 2 dependents, Non-taxable allow
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