Senior Customer Service Representative

Job Description:
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to the operations team. Monitors the client communication email box and coordinates with the team. Minimum Qualifications:
Candidates must be a graduate of 2-year Vocational/Diploma Course or a 4-year Bachelor's Degree in any field. At least 2-3 years customer service/ call handling experience from a Call Center or BPO company. Excellent oral and written communication skills is a must Knowledgeable in using MS Office (MS Word and Excel) Strong attention to details and analytical skills. Excellent problem solving and decision-making skills. Applicants must be willing to work in Pioneer, Mandaluyong City Amenable to work on a night shift schedule