Senior Customer Service Representative

JOB REPSONSIBILITIES The primary responsibility of the Senior Customer Service Representative is to work as an integral member of the customer services team, to provide excellence in customer care and to move the business to a position of global strength through continuous improvement.
Order Management
Complaint Management
Customer Management
Sales Support
Compliance with the company’s policy and procedures, code of conduct, travel and entertainment policy and all other relevant company policies and procedures..
MINUMUM JOB REQUIREMENTS
Bachelor's Degree Holder
With 2 years relevant Customer Service/Order to Cash experience
Fluent in business language of customer, with strong written and verbal communication skills.
Experience in order and complaint management
Capable of working in a dynamic team environment
Works within established procedures with a low level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
Identifies problems and relevant issues in straightforward situations
Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
Adept in SAP - ERP system
Flexible with work hours – if required to cover holiday calendars
Fluency in English is required.