In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The Role: Senior Customer Advocate Engineer A Senior Customer Advocate Engineer in the plant focusing on issues and requests from customers and ensuring timely communication to the internal and external customers regarding complaints and requests. Identify customer pain areas and conduct technical analysis of issues to provide solutions. Coordinate with cross-functional teams to improve the performance of products and customer satisfaction.
What will you do? · Monitor the key KPIs related to customer satisfaction and product performance like CNPS, PRR, bFO Case analysis, DCR, CR, RTA, PIQ, etc.
· Conduct partnering with FO, Service teams and customers to understand VOC and promote Customer Centric activities
· Develop Customer stories to build confidence in the customers
· Conduct technical analysis on field return products and close loop outcomes of the analysis
· Work with Technical Experts to provide Technical Expert analysis reports to customers to build confidence among customers
· Conduct "Customer First" culture activities within the plant
· Initiate PRB / I2Ps (Issue to Prevention) for customer issues to track the systematic and effective solution for customer issues
· Respond to Customers within 24 Hours for each DCR and CRs
· Participate in Monthly Governance meetings with Global and FO teams to drive solutions for customer complaints
· Drive FMEAs for customer-related processes and understand Hot Points to work upon to improve CNPS, DCR, CR and PRR performance
· Develop tests to fail for all types of product failures
· Develop Instruction Videos and troubleshooting guides for customer application-related activities
What qualifications will make you successful? · A graduate of an Electrical Engineering or any related engineering course
· With a semiconductor or electronics manufacturing industry background is an advantage
· Excellent communication skills, influencing, convincing & presentation skills
· Passionate about customers
· Work Location: Rosario, Cavite
· Working arrangements: Compressed workweek, Full onsite reporting
What's in it for me? · Global Family Leave
· Comprehensive medical coverage for employee and dependents
· Worldwide Employee Stock Ownership
· Hybrid work arrangement (New Ways of Working)
…and more!
Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€34bn global revenue
128 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
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Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schedule: Full-time
Req: 008WC0
