WHO WE ARE:RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.Come join a team where your work makes an impact every day!ABOUT THE TEAM:WHAT YOUâLL DO:As a **Verifications Team Leader**.PRIMARY RESPONSIBILITIES:- Manage large amounts of inbound and outbound calls in a timely manner- Identify customer's needs and clarify information regarding the verification of the applicant.- Review financial documents to confirm income qualifications- Calculate income- Contact references to obtain verbal or written verification of employment and/or rental history.- Point of contact for clients who use verification services- Assist disgruntled clients and figure out which department they need to contact- Minor Troubleshooting- Assist clients in navigating through verifications portal- Complete cold calls to property management companies which can become potential clients- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;- Handle complaints, provide appropriate solutions and alternatives- Keep records of customer interactions- Bilingual representatives are expected to assist with inbound/outbound transfers when needed in addition to their own workload.REQUIRED KNOWLEDGE/SKILLS/ABILITIES:- 2+ years of customer service/call center experience- Excellent oral and written communication skills in English- Some higher education preferred (Bachelor's degree)- Skilled in touch typing- Quick learner and adaptable- Able to work independently with mínimal supervision- Excellent interpersonal communication skills- Ability to multitask, prioritize and manage time efficiently- Must be able to work in a team environment- Must be available to work weekends- Strong sense of professionalismPREFERRED KNOWLEDGE/SKILLS/ABILITIES:- 2+ years of customer service/call center experience- Excellent oral and written communication skills in EnglishWHAT WE OFFER:At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
