About our client
Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations! Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. It’s global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront. The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.
Key Accountabilities:
Individual Accountabilities:
Responsible for seamless functioning of technology and applications for the benefit of internal and external users
Assists with resolution of issues surfaced by support analysts
Resolves technical issues and record transactions via ticketing system
Promotes persistent issues to Engineers and Architects where necessary
Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users
Create and maintain script libraries to triage most common issues
Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
Escalates persistent issues to engineers and architects where necessary
Proactively makes suggestions for improvements based on understanding of availability SLA
Platform: Focuses on configuring platform to enable software development
Infrastructure: Focuses on configuring infrastructure to support platform
Software: Focuses on configuring software to enable application development
Contributes to catalogue of scripts and solutions
Resolves moderately complex issues with software/platform components
Advises on moderately complex issues relating to configuring, provisioning and maintaining software/platform components
Strong business acumen, enhances operational process to enhance value proposition
Greater positive impact to specific organizational entities
Contributes to the success of a team
Qualifications:
Experience in:
Control M
Batch Scheduling Tools - Knowledge
Java script - intermediate skill
SQL queries
SFTP experience
Servers/network - standard knowledge
Work schedule: morning, mid and night shift - monthly rotation
3 to 5 years of experience in the field
Amendable to work onsite (Mactan, Newtown Lapu-Lapu City)
