Sc 3342 Utilities Oracle Ccb Consultant

**Responsibilities**:- Should be able to engage with client, delivery team and other stakeholders across different geography, drive client workshops, gather detailed user stories/requirements.- Should have understanding of de-regulated and regulated market environment and related tariff scenarios, meter to cash process, market EDI transaction lifecycle.- Should possess core meter to cash oracle CC&B functional expertise including but not limited to Billing, Rates Configurations, Payments, Credit & collection, SA Relationship, Supplier/Utility Billing Options (Bill Ready, Rate Ready).**Qualifications**:- Minimum Experience of 5-7 years in Oracle Utilities Customer Care & Billing with experience in end-to-end implementations- Proven track record with CIS implementation engagements. (At least two Oracle CC&B implementations. At least one with version 2.4 and above).- Strong understanding of Utilities retail and customer services processes such as Move-In/out, Billing & Payments, Meter to Cash, Asset Management, Field Services, New Connections, De Regulated Market Industry Processes, Smart Metering, Billing / Invoicing and Tariff Changes etc.- Extensive functional experience in CRM platforms such as Oracle CC&B, including full implementation cycle for Utilities clients.- Experience in identifying & defining business requirements, functional & process design, leading testing, change management or training efforts.- Should have working knowledge of integrating CRM platforms with Utilities systems such as IVR/CTI, CIS, MDM, Outage Management etc.- Experience in evaluating and analysis of the effectiveness of client's existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals- Domain experience in either Electricity, Gas or Water utilities in regulated/ de-regulated markets globally.Ability to work independently with mínimal supervision and lead global distributed teams**Job Types**: Full-time, Permanent**Benefits**:- Company Christmas gift- Company events- Health insurance- Life insurance- Opportunities for promotionSchedule:- 8 hour shift- Flexible shift- Rotational shiftSupplemental Pay:- 13th month salary- Bonus payApplication Question(s):- What is your understanding with Utilities retail and customer services processes ?**Education**:- Bachelor's (required)**Experience**:- Oracle Utilities Customer Care & Billing: 7 years (required)- CIS implementation engagements: 7 years (preferred)- CRM platforms such as Oracle CC&B: 5 years (preferred)- integrating CRM platforms with Utilities systems: 5 years (preferred)License/Certification:- CRM certification (Oracle CX) (preferred)- Agile Delivery Experience and matrix reporting (preferred)