We are eager to add an analytical SAP and CRM Supervisor to join our high-achieving team at SM Investments in Philippines.
Growing your career as a Full Time SAP and CRM Supervisor is an outstanding opportunity to develop competitive skills.
If you are strong in communication, strategic planning and have the right work ethic for the job, then apply for the position of SAP and CRM Supervisor at SM Investments today!
General Duties DUTIES AND RESPONSIBILITIES
1. Assist in the preparation, reconciliation and checking of CRM (Customer Relationship Management) Monitoring and its issues of all turn-over projects in close coordination with the Project Management Assistant Managers and CMD Heads of Planning & Engineering Department, Property Management (PM), Customer Service (CS) and Buyer's Turn-over Group (BTG).
2. Consolidate all CRM data and information and generate the CRM Weekly Report for submission to higher management.
3. Monitor and follow-up to CMDs target completion date (TCD) for ticketed units and advise BTG, PM and CS on the status of subject units.
4. Monitor and follow-up to CMDs target completion date (TCD) for ticketed units and advise BTG, PM and CS on the status of subject units.
5. Monitor and generate reports of Contractor Payment Monitoring (CPM) for higher management reporting.
6. Participate in the Mancom meeting to provide reports on SAP & CRM performances.
7. Conduct internal audits of the Planning and Engineering Systems & Procedures workflows of SMDC Condominium Development Projects.
8. Perform other duties that may be assigned from time to time.
Detailed Duties DUTIES AND RESPONSIBILITIES
1. Assist in the preparation, reconciliation and checking of CRM (Customer Relationship Management) Monitoring and its issues of all turn-over projects in close coordination with the Project Management Assistant Managers and CMD Heads of Planning & Engineering Department, Property Management (PM), Customer Service (CS) and Buyer's Turn-over Group (BTG).
2. Consolidate all CRM data and information and generate the CRM Weekly Report for submission to higher management.
3. Monitor and follow-up to CMDs target completion date (TCD) for ticketed units and advise BTG, PM and CS on the status of subject units.
4. Monitor and follow-up to CMDs target completion date (TCD) for ticketed units and advise BTG, PM and CS on the status of subject units.
5. Monitor and generate reports of Contractor Payment Monitoring (CPM) for higher management reporting.
6. Participate in the Mancom meeting to provide reports on SAP & CRM performances.
7. Conduct internal audits of the Planning and Engineering Systems & Procedures workflows of SMDC Condominium Development Projects.
8. Perform other duties that may be assigned from time to time.
Professional Eligibility Graduate of any bachelor or degree courses or equivalent from a reputable college or university
Skills 1. Proficient in the using SAP & CRM and can interpret and analyze data gathered from it
2. Excellent skills with Microsoft Word Office, Excel, PowerPoint, Outlook etc.
3. Good planning and organizing skills
4. Good attention to detail and accuracy
5. Methodical and accurate documentation
6. Effective analytical and critical thinking skills
7. Knowledge of basic office procedures and ability to operate office equipment
8. Ability to meet deadlines in a timely manner
9. Good verbal and written communication skills
10. Good presentation skills
Education Graduate of any bachelor or degree courses or equivalent from a reputable college or university
Experience At least 3 years of solid experience as SAP/CRM Supervisor in a reputable construction firm or contractor
Responsibility The Process Improvement & Control Supervisor shall be the focal person/function of the various Construction Management Department (CMD) tasked to provide the necessary technical assistance in relation to SAP needs of the CMDs. The function shall also serve as the monitoring link of the CMDs to the Quality Assurance Department (QAD) and Buyers Turn-over Group (BTG) in facilitating and coordinating turn-over issues based on tickets generated to the CMDs.
Reports to: Construction Management Group Head
Benefits of working as a SAP and CRM Supervisor in Philippines:
? Excellent benefits
? Rapid Progression
? Advantageous package
