Sales Operations Senior Analyst- J15

Position: Sales Operations Senior AnalystLocation: Quezon CityJob Description:Leadership and Team Development:Identify and nurture talent, lead, motivate, and coach direct reports to establish an effective team.Manage team performance, identify outliers, and drive continuous achievement of KPIs.Operations Management:Oversee day-to-day operations, ensuring consistent quality and productivity across channels (call, email, chat) to maximize value for advertisers.Ensure performance aligns with relevant service level metrics or revenue/funnel goals.Communication:Communicate quarterly strategy and monthly/weekly priorities effectively.Adjust messaging for different target audiences (agents, Ops Manager, Facebook) with concise communication.Adaptability:Quickly adapt to changes in workflows, processes, procedures, and product features.Proactive Problem Solving:Proactively share bottlenecks and challenges with quantified impact on operations for prioritization.Clearly outline current performance drivers and actions to improve.Professionalism:Maintain a professional and personable demeanor at all times.Job Qualifications:Must have 3 years of BPO work experience with at least 1 year in a supervisory role.At least 1 year of relevant experience in Sales (upselling, cross-selling, online sales, or telemarketing).Open to undergraduates with relevant work experience.