Main Activities and Responsibilities:
The Sales Manager is responsible for carrying out the online sales of the products and services assigned by the client. He/she uses various ways to sell these products and services by chatting, emailing, and phone calls to reach the target audience.
He/she is responsible for providing the database of the potential customers to his/her team leaders / members as well as that of the existing customers. He/she ensures that these customers are made aware about the products, their special offers, discounts, etc.
He/she prepares the sales targets for the team and makes sure that the strategies are designed in such a way, so as to achieve maximum sales by promoting the products well online/ over the phone.
He/she provides directions to the sales professionals and evaluates their performance.
He/she prepares sales reports and handles if there are any issues with the ongoing online / phone sales.
Required Experience & Knowledge:
? To meet and try to surpass the monthly sales target and earn maximum profit margins for the organization
? To guide, instruct and give directions to all the sales team leaders and assist in organizing all the sales activities of the sales department
? To understand the target audience and explain the use and operation of that particular product
? To select the products, merchandise as per the demands of the customers and to answer all the queries that are being raised by them
? To assist the sales people in various customer interactions and make sure that the customer satisfaction is enhanced during the entire purchasing experience
? To coordinate and implement the best practices to ensure effective sales approach and assist the sales team personnel in closing sales whenever needed
Additional Task:
? Prepares the sales reports, evaluates the performance of each internet sales team member and provides him/her with relevant feedback, so as to improve his/her sales figures.
? Keeps himself/herself updated with the new products, their features and tries to explain the advantages to its customers so as to increase the sales of that particular product.
? Communicates with the customers effectively.
Position Description
? Prepares the departmental reports and makes effective use of the website as well as social media and may be involved in the development of the content, its design, layout, management, etc.
? Ensure that the content developed for the site is edited and proofread well and ensures that internet based advertising campaigns have been followed up in a proper manner.
? Uses various information management tools and develops customer interactive strategies through web based media content, communication channels, social networking sites, etc.
? Coordinates with the sales and other departments to plan, implement and execute the site content that includes all the feature products, advertising, promotions, information, email responses, advertising campaign management, etc.
? Analyzes the response rates and the customer data for positioning decisions and implements search engine optimization techniques.
? Thus, he/she plans, coordinates and executes the internet sales operation by adhering to the business strategies and plans of the organization.
? Involved in developing and managing the sales plans, sorting out the technical problems by working with the website development team and using various techniques to achieve the assigned sales objectives.
Other Position Requirements:
? Subject to business demands, additional hours may be required
? He/she should be proficient in using Microsoft Office, Photoshop, HTML, Google Analytics, scripting languages and should possess excellent web development skills.
? He/she should have the passion for the internet and must remain updated with various developments happening online.
? Good analytical, project management skills, excellent customer service skills, ability to motivate and guide team leaders and other representatives and ability to work independently are some of the other skills that would prove to be of great advantage.
? Minimum of 4 years experience as a sales manager in a related field
