RTS/CLAIMS Functional Lead - Operations, SPX Express (Meycauayan, Bulacan) Manage overall Return to shipper / seller process Ensure that all RTS parcels are dispatched according to the given SOPand KPIs Collaborate with the claims team to manage past due items and ensure minimal claims on RTS Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels Participate in the development and implementation process strategies and tactical execution Assess manpower needs and work will support team for proper allocation Provide guidance to RTS/Claims team, evaluate team's performance and provide necessary trainings to continuous growth Requirements: Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields Must be keen to details and data management Highly knowledgeable in RTS and Claims process Knowledgeable in using process improvement tools Knowledgeable in MS Office and Google Applications With good interpersonal and communication skills Your application will include the following questions: What's your expected monthly basic salary?
How many years' experience do you have as a Functional Lead?
Are you available to work public holidays?
Are you willing to relocate for this role?
How many years' experience do you have as a Functional Manager?
How many years of people management experience do you have?
How many years' experience do you have as an Operational Excellence Consultant?
Sea is a leading global consumer internet company. Our businesses include Shopee, the most popular e-commerce platform in Southeast Asia and Taiwan, Garena, a leading global online games developer and publisher, and SeaMoney, one of the fastest-growing digital financial services networks in Southeast Asia.
Our mission is to better the lives of the consumers and small businesses of our region with technology. We are headquartered in Singapore and listed on the New York Stock Exchange.
Sea is a leading global consumer internet company. Our businesses include Shopee, the most popular e-commerce platform in Southeast Asia and Taiwan, Garena, a leading global online games developer and publisher, and SeaMoney, one of the fastest-growing digital financial services networks in Southeast Asia.
Our mission is to better the lives of the consumers and small businesses of our region with technology. We are headquartered in Singapore and listed on the New York Stock Exchange.
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