About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by theFortuneImpact 20 list,CNBC's Disruptor 50, andForbes'Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we'd love to hear from you!The RoleThe role entails leading the initial response for identifying fraud, defining internal policies and procedures to prevent operational risks not limited to fraudulent activities, and actively mitigating operational risks. This involves conducting fraud prevention activities in-market and collaborating closely with the Compliance team to enhance fraud detection measures.What You'll DoCreate insightful analysis that aids management decision-making, improves performance, and reduces Operational Risks.Continuously analyze operational incidents & Key Risk Indicators for root causes and recommend controls where necessary to prevent recurrence.Continuously review and enhance operational processes & identify potential risks in line with changing business environments and emerging risks.Conduct detailed investigations into suspicious activities, potentially fraudulent transactions, and other risk-related incidents.Monitor transactions and account activities to detect and prevent money laundering activities, in compliance with AML/CTF/CPF regulations.Maintain accurate records of investigations, findings, and actions taken, adhering to confidentiality and data protection standards.What You'll NeedExperience in the financial sectorAt least 1+ years experience managing Operational risk / Customer Complaints/ Analytics (preferred at a regulatory level) Experience in trend analysis and alerts in early fraud prevention and detection Proficient in EnglishNice to HaveExperience with Operational Risk roles Experience with regulatory complianceOur vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
