WHAT YOU’LL LIKE ABOUT US
We’ve got training sessions in store to help you level up your skill set.
With you on our side, we’ll tackle social responsibility initiatives together.
We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please, and we’re going to love hearing all about your stories when you get back to the office!)
Great company culture! Our diversity, commitment, and passion are the things that make us great.
We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!cap off every week with a bit (nay, a lot) of competitive board games.
YOUR ROLE
As a Retention Specialist, you will be an ambassador of the client’s product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
WHY WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic
WHAT YOU WILL DO
Customer Service
Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Deliver service excellence and maximize customer service and satisfaction
Customer Retention
Recommend and sell a variety of services and products to customers
Probe and discover the needs of the customer and recommend the appropriate service
Quality and Excellence Management?
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Work with the external team to stay updated on product and service knowledge
WHAT WE’LL LIKE ABOUT YOU
YOU ARE...
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Proactive and self-motivated
Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
Amenable to work on rotating shifts
YOU HAVE…
At least 2 years of college undergraduate degree
At least 1 year of BPO (Customer Service and Sales) experience
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent verbal and written communication skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Customer orientation and ability to adapt/respond to different types of characters
