**Essential Duties/Responsibilities**- Manage all aspects of the renewal process for a defined set of Cofense customers to ensure continuous access to Cofense's products and services, drive long-term agreements, and maintain and grow revenue.- Propose deal structures and lead price negotiations to maximize value-based renewal pricing that meets/exceeds renewal targets.- Prepare, review, and send quotes to customers 90-120 days prior to the subscription expiration date to ensure timely processing.- Effectively handle challenges during the renewal process (contract questions, negotiations, re-sell to a new contact) to maximize retention rates and minimize churn.- Maintain an accurate forecast of renewals pipeline.- Track and manage all renewal activity in Salesforce.- Convey the value proposition for Cofense's product subscriptions, technical support, and other services.- Collaborate as-needed across the Customer Success team.- Exceed customer expectations in all aspects of the renewal sales cycle.- Exceed quarterly and annual renewal goals.- Keep all Salesforce accounts updated with notes, risks, and renewal status.- Consistently meet key performance metrics.- Other duties as assigned.**Knowledge, Skills and Abilities Required**- Previous sales, account management, or customer success experience, especially in software, is a plus.- Critical skills include Salesforce experience, pipeline management and a demonstrated ability to close renewal opportunities in your defined sector.- Ability to manage a high volume of accounts in Salesforce.- Ability to keep close track of our customers throughout the 90 -120 day period prior to renewal and assist as needed throughout the customer's annual lifecycle.- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels within an organization.- Proven objection-handling skills.- Strong customer-focus and service oriented.- Ability to multi-task in a fast-paced environment.- Must be a hands-on, individual contributor and a collaborative team player.**Education and/or Experience**:- 2+ years of software sales or account management (renewals focus preferred) experience, ideally selling to a corporate IT audience.- Experience selling cybersecurity solutions is a plus.- Proven history overachieving sales/renewal quotas in high-growth company.- Experience in a SaaS-based environment.- Bachelor's Degree preferred.**_- Disclaimer-_**- The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice_.
