Remote Support Officer

Job Description:

As a Remote Support Officer at Globe Telecom, you will be responsible for providing technical assistance to customers who are experiencing issues with their telecom services. Your main duties will include troubleshooting problems, guiding customers through solutions over the phone or via online chat, and escalating more complex issues to the appropriate department.

Responsibilities:- Deliver excellent customer service by effectively resolving customer inquiries and concerns- Assist customers with setting up and troubleshooting their telecom services, such as internet and mobile phone connections- Document customer interactions and resolutions in the company's database- Follow up with customers to ensure their issues have been resolved to their satisfaction- Collaborate with other team members to continuously improve processes and procedures

Requirements:- Confident and reliable with a positive attitude towards problem-solving- Strong planning skills to effectively prioritize tasks and manage time efficiently- Persuasion skills to guide customers through troubleshooting steps- Excellent communication skills, both written and verbal- Ability to work independently and in a team environment- High school diploma or equivalent

Benefits:- Retirement plan- Paid Time Off (PTO)- Training and professional development opportunities to enhance your skills and advance your career

Equal Opportunity Statement:Globe Telecom is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

If you are looking to kickstart your career in the telecommunications industry and have a passion for helping others, apply now to join our dynamic team as a Remote Support Officer at Globe Telecom. The deadline to apply is ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.