Job Description:
AQWIRE is seeking a highly motivated Remote Customer Success Manager to join our team in Davao City, PH. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, ensuring their success, and driving retention and growth.
Responsibilities:- Develop and maintain strong relationships with clients, understanding their needs and goals- Act as the main point of contact for clients, providing timely and effective support- Proactively identify opportunities to add value to clients' businesses and drive growth- Collaborate with internal teams to ensure successful onboarding and implementation of our platform- Monitor client usage and engagement, providing insights and recommendations for improvement- Conduct regular check-ins and reviews with clients, gathering feedback and addressing any issues or concerns- Analyze data and metrics to track client success and identify areas for improvement- Prepare and deliver presentations to clients on product updates, best practices, and success stories- Stay up-to-date on industry trends and best practices to ensure clients are receiving the highest level of service
Requirements:- Minimum of 7 years of experience in a customer-facing role, preferably in a SaaS or tech company- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients- Dedicated and adaptable, able to thrive in a fast-paced and dynamic environment- Excellent presentation and analysis skills, with the ability to convey complex information in a clear and concise manner- Experience working remotely and managing client relationships from a distance- Bachelor's degree in Business, Marketing, or a related field is preferred
Benefits:- Relocation allowance for eligible candidates- Parental leave for new parents- Medical coverage for employees and their families
Working Environment:At AQWIRE, we uphold the highest standards of ethical conduct and integrity. We promote a culture of collaboration, respect, and innovation, where every team member is valued and empowered to succeed.
Equal Opportunity Statement:AQWIRE is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
