Remote Contact Center Associate

Job Description:

SariSuki is seeking a Remote Contact Center Associate to join our team in Caloocan, NCR, Philippines. As an Entry Level Associate, you will be responsible for providing excellent customer service through phone, email, and chat channels to our customers. This is a full-time position where you will work remotely from the comfort of your home.

Responsibilities:- Handle incoming customer inquiries and issues promptly and professionally- Provide accurate information about products, services, and company policies- Assist customers with placing orders, processing returns, and resolving complaints- Escalate complex issues to the appropriate team members for resolution- Maintain accurate records of customer interactions and transactions- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores- Collaborate with team members to continuously improve processes and customer service experience

Requirements:- 1 year of experience in customer service or a related field- Adaptable and energetic personality traits- Strong planning and attention to detail skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in using customer service software and tools- High-speed internet connection and a quiet workspace at home- Availability to work flexible hours, including evenings and weekends

Benefits:- Paid sick leave- Company transportation- Life insurance- Opportunities for career growth and development

Working Environment:At SariSuki, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a supportive and inclusive work environment where every team member can thrive and contribute to our success.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:SariSuki is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran among other non-discrimination policies.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.