Remote Call Center Representative

Job Description:

San Miguel Corporation is seeking a part-time Remote Call Center Representative to join our team in Davao City, Davao, PH. As an Associate Level representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service over the phone.

Responsibilities:1. Answer incoming calls from customers and assist with inquiries or issues.2. Provide information regarding products and services.3. Resolve customer complaints or concerns in a professional manner.4. Maintain accurate records of customer interactions and transactions.5. Follow communication scripts when handling different topics.6. Meet or exceed customer service targets and goals.7. Collaborate with team members to improve overall customer satisfaction.

Requirements:1. Minimum of 4 years of experience in a customer service role.2. Resilient and able to handle challenging customer interactions.3. Reliable and able to work independently in a remote environment.4. Strong negotiation skills to resolve customer issues effectively.5. Excellent communication skills, both written and verbal.6. Ability to multitask and prioritize tasks efficiently.7. Comfortable using computer systems and software to document customer interactions.

Benefits:1. Travel opportunities for top-performing representatives.2. Disability insurance coverage.3. Company-provided equipment for remote work.

Working Environment:At San Miguel Corporation, we empower our employees to take ownership of their roles and make impactful decisions. We value collaboration, innovation, and a dedication to customer satisfaction. Join our team and be a part of a dynamic and supportive work environment.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement:San Miguel Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.