ABOUT USAs caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit
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SUMMARY OF RESPONSIBILITIES
Process and interview prospective employees for exempt and nonexempt positions
Determine appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing
Partner with site management to understand and anticipate recruiting needs to ensure appropriate applicant flow
Support retention-building activities to achieve and maintain retention goals
Support Recruiting Manager in administration of all recruiting and employment activities
Collaborate with operations, learning and clients in recruitment process improvement plans
Ensure that performance of each coordinator and specialist are on track
WORK EXPERIENCE
At least two years of successful recruiting experience for exempt and nonexempt personnel preferably in a high volume, fast paced customer-focused environment.
Call center experience strongly preferred.
At least 6 months recruitment supervisory experience for external candidates
EDUCATION
Bachelors or college degree and/or equivalent combination of education and experience in HR or general business
SKILLS / KNOWLEDGE / ABILITIES
Strong interpersonal skills including strong verbal and effective written communication skills
Intermediate computer skills with the ability to use a variety of software packages including Word, Excel, PowerPoint and Outlook
Strong planning and organizing skills, especially prioritizing multiple projects/tasks
Effective time management skills
Behavioral based/targeted selection interviewing skills
Strong analytical skills
Strong people management skills for internal and external clients
KNOWLEDGE / ABILITIES
Proven ability to successfully recruit nonexempt associates to maintain retention and meet demands of high volume recruiting needs
Demonstrated success as a business partner to leadership in a fast paced, customer focused environment
Ability to develop effective business relationships both internally
Ability to influence others and present a positive company image
Demonstrated ability to adapt practices and techniques to changing priorities and issues while maintaining compliance over employment program
Demonstrated personal drive and operates with a sense of urgency
Collaborative work style essential
TRAINING / CERTIFICATION
Behavioral Interview Training is required
