Recepcionista

To support our customer-centric growth and brand strategy, we are seeking talented, motivated, and passionate customer professionals to join our fast-paced team as a receptionist.
Summary of responsibilities:
When reporting to the main office supervisor, essential job duties and responsibilities include, but are not limited to, the following:
Consistently deliver professional, friendly, and engaging service.
Greet, check in and settle guest accounts while ensuring all service standards are followed.
Assist guests regarding hotel facilities in an informative and helpful manner.
Respond to each Guest who approaches the Reception Desk.
Boost rate through top-selling room brands
Offer a "warm welcome" to all guests.
Guest registration according to hotel standards.
Registration of all clients, compliance with legal and policy requirements, preparation of guest invoices and their settlement.
Make sure the reception area is operated in a well organized manner to create a lasting impression on all of our customers.
Perform all administrative tasks according to the standards of the Hotel.
Fully know all the promotions, activities and the state of occupation of the Hotel internally and in the environment.
Establish relationships with local companies and organizations to continually develop business.
Collaborate with all teams to ensure customer requirements are met, in line with a 100% satisfaction guarantee.
Maintain the facilities and equipment in use in perfect condition.
Make sure personal grooming, hygiene and appearance are in line with hotel standards.
Follow the department's policies, procedures, and service standards.
Follow all security policies.
Other assigned functions.
Qualifications:
English proficiency, a second language is an advantage
Previous customer-related experience is preferred
Computer skills in Microsoft Windows applications: an advantage
Must have a professional presentation.
Strong interpersonal and problem-solving skills.
Highly responsible and trustworthy
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with colleagues as part of a team.
Ability to focus on the guest's needs, remaining calm and courteous at all times
In return, we offer an attractive compensation package that includes;
Competitive salary and generous bonus plan
Generous right to annual leave
Private medical assistance
Pension plan