Quality Team Leader

Job Description:

Experience in transactional quality of telecom BPO
Drive process improvement and other quality tools for process performance measurement and standardization.
Ensure Process compliance.
Mentor and lead the quality team.
Plan for effective resource utilization and process target alignment.
Drive and track process parameters critical to quality and process.
Adopting best practices, ensuring meeting of SLA's.
Contribute to the development of the short and long term goals of the process.
Ensure client quality targets are met & exceeded.
Driving quality initiatives in the team.
Graduate- Any discipline, MBA's preferred.
3-4 years of experience
2-3 years experience in Telecom BPO.
Excellent written and verbal communication.
Excellent people management, man management skills.
Strong interpersonal and influencing abilities.
Good process management skills.
Able to think strategically, and develop business plans.
Able to work in terms of business opportunities, growth, revenue.
Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting.
The candidate should have excellent problem solving capabilities and lateral thinking skills.