Quality Assurance Analyst (Roxas City, Capiz)

Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agents
Accurately evaluate teammate behaviors using the company’s C.O.R.E. practice to successfully identify impacting strengths and opportunities
Consistently and accurately communicate client opportunities to stakeholders
Actively participate in weekly/bi-weekly calibration sessions
Conduct weekly feedback sessions to impart communication and behavioral gaps to ensure customer service representative’s continuous performance improvement
Render phone time to keep product knowledge, skills and behaviors up to date
2-year undergraduate degree (communications arts and education majors preferred)
At least 1 year of experience as a call center/BPO Quality Assurance Analyst
Exceptional product knowledge
Excellent Verbal and Written Communication Skills
Proficient in creating reports and in using MS Office
Must be willing to work flexible schedules (including weekends and holidays)