Quality Assurance Analyst

"Fraud Analyst | Pioneer Travel Account at Pasig City | Earn 35k monthlyJob HighlightsEarn 35k monthly salaryEndless career advancement opportunitiesBest-in-class healthcare benefits from Maxicare**Job Description**:In this role you will:- Monitor real time queues and observe customer transactions to identify fraudulent activity such as account take over, friendly fraud and other similar risks- Make and execute decisions regarding validity of travel booking and work cooperatively with theinternal and external stakeholders to recognize trends and update system accordingly- Review, investigate and make decisions for each travel booking transaction within SLA defined by the stakeholders- Responsible for rejecting the majority of fraud orders on a daily basis and escalate complex or unusual cases to the Team Leader- Detects and investigates patterns of suspicious customer behavior and fraud trends- Investigate cases based on transaction patterns and trend analysis- Researches and responds to inquiries from our client related to travel bookings and payment methods- Research and conduct a deep dive investigation regarding False Positive cases and send a report together with arecommendation to our client- Perform chargeback analysis; recommend rule additions or modifications to close any gaps identified- 3+ years experience in ecommerce or travel fraud detection and prevention or equivalent travel analytical background is preferred- Critical thinking skills with the ability to detect and analyze activity in a travel environment using multiple web-based tools- Experience with fraud detection tools such as Sift is a plus- Experience in working in the travel with basic knowledge of using GDS is a plus- Excellent communication skills, both verbal and writtenRequirements: Language(s): EnglishAvailability to travel: YesAvailability to change residence: YesWork Day: Full TimeType of Job: Permanent contractMinimum required education: Bachelor´s DegreeJOB TYPEWork Day:Full TimeEmployment type:Permanent JobSalary:NegotiableJOB REQUIREMENTSMinimal experience:Unspecified