Quality Assurance, Analyst (Canada)

WHY JOIN US?A world of Opportunity awaits you at One Contact Center!Discover the job that is right for you!We pursue relationships based on transparency, mutual trust, persistence and integrity with our employees, customers and other business partners.Our commitment to building a stronger, more sustainable energy future is matched by our commitment to the people who will make it a reality. So we at One Contact Center invest in your development, equipping you with the technical skills for the present and ensuring you have a fulfilling, long-term career.Summary Of Functi0ns And ResponsibilitiesEssential Duties and Responsibilities:To audit the number of calls given by the client on a daily basisRecord feedback and To let the Customer service rep know about his/hers areas of improvementsBring in necessary changes to the process and constant inundation of call center core processTo check whether the CSR has incorporated knowledge and competence and the customer was able to comprehend to what the CSR was talking aboutAttend call calibrationsTo check if the CSR has used the right telephone etiquette, followed appropriate hold procedures and has a given a proper resolution for the customers requestQUALIFICATIONS:Graduate of Bachelor/Diploma courseminimum of 24 months of QA experience preferably from HEALTHCARE/INSURANCE BPO environmentResults driven and people oriented/strategic and tactical in game planningStrong to excellent communications skills to liaise with other stakeholders and be able close accounts.Willing to work permanent night shifts but WEEKENDS OFFWilling to work permanently in ORTIGAS, PASIG CITY For further inquiries you may also send us a message at these numbers:+1 (913) 214-0744 (Global)(Please bring 1 resume and valid ID for the building pass)Powered by JazzHRYtDRPk