Quality Assurance Analyst 3/ Qa Team Lead

Quality Assurance Analyst 3/ Qa Team Lead

Wells Fargo International

Quality Assurance Analyst 3/ Qa Team Lead

Details of the offer

Required Qualifications: 3+ years of experience in one or a combination of the following: quality assurance, financial services, escalations/complaint handling
Desired Skills:
Required Skills:
Ability to handle multiple tasks and meet tight deadlines

Strong analytical and problem solving skills

Ability to multi-task and prioritize in a rapidly changing environment

Team player and enjoy supporting and achieving team goals

Self-starter and take pride and ownership of all tasks assigned

Demonstrated high integrity, tenacity and sense of urgency with previous positions

Ability to work overtime, weekends and holidays if required

Intermediate Microsoft Office skills

Strong analytical skills with high attention to detail and accuracy

Excellent verbal, written, and interpersonal communication skills

Solid understanding of Wells Fargo enterprise-wide policies and procedures

Knowledge of complaints and its regulatory environment

Demonstrated experience in Universal Workstation

Exceptional relationship-building and team collaboration skills

Adept at working in a fast paced and constantly shifting environment

Experience with Microsoft Office Suite

Demonstrated excellent verbal and written communication skills

Strong analytical and problem resolution skills

Demonstrated ability to meet tight deadlines, high production success and quick turn time while maintaining high quality

Outstanding organizational and time-management skills by working independently and multi-tasking, prioritizing and managing pipeline effectively

Demonstrated 1+ year experience in at least one of the following systems: FDR, ECaR, UW/ECMP

Strong analytical skills, ability to review multiple documents as part of research and review

Ability to succeed in a team environment and strong focus on attention to detail

Ability to create and maintain complex reports

Ability to connect and liaise with functional partners, LOB partners on conference calls and meeting and calls, understand updates

Training, second level review, MIS reporting, generate process improvement/IDEA/Best Practice for self and team
Job Expectations:
Proficiency in written and verbal communications

Customer service driven

Conduct in-depth research based upon Customer Complaints

Accurate and timely capture and input of data into various systems and applications

Responsible for completing all assigned tasks accurately and within the defined processing time frame

Understanding of the production environment requirements

Adhere to all aspects of the production related procedures to ensure all internal controls are followed

Escalate any problems resolving exceptions, issues or delays in a timely manner to Supervisor and state side partners, as applicable

Resolve operational and process exceptions in accordance with departmental policies and procedures, with guidance

Monitor various email boxes and decision requests based on certain business criteria

Manage multiple projects concurrently and effectively

Ensure all information in written documents is consistent with our brand standard, business objectives, and stylistic standards

Ensure final response complies with all submission requirements

Complete special projects as assigned


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