We are desiring to recruit a hardworking Quality Analyst to join our dynamic team at TaskUs in Philippines.
Growing your career as a Full Time Quality Analyst is an incredible opportunity to develop useful skills.
If you are strong in presentation, problem-solving and have the right experience for the job, then apply for the position of Quality Analyst at TaskUs today!
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems.
Core Responsibilities: Conducts audit per agent on a daily basis Submits End of Shift Report Attends the Weekly Business Review with Campaign TL/OM/Client Holds calibration sessions with the assigned team/campaign Conducts side by side monitoring Performs coaching sessions with agent/s and TL Submits weekly and monthly quality reports Identify any potential quality issues per defined process and escalate quality issues immediately to management Isolate and report defects verify defect fixes Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision. Skills and Abilities Required: Possess a solid understanding of process flow and development Strong analytical thinking and problem-solving skills Ability to design, write, test, and document efficient testing solutions to meet customer needs Ability to change process execution during product line testing Ability to manage multiple projects and adapt to changing priorities Ability to thrive in a fast-paced, team-oriented work environment Strong written and verbal communication skills Keen attention to detail Ability to work with minimal supervision and demonstrate initiative and good judgment Ability to establish and maintain effective working relations with a wide variety of individuals Ability to represent the company in a positive and professional manner Ability to work well both independently and as a member of a team Educational Background and Desired Experience: At least 2 years in college (BS or BA preferred) Minimum of 1-year experience as Quality Analyst About Us TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.
TaskUs is an Equal Opportunity Employer
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
Benefits of working as a Quality Analyst in Philippines:
? Excellent Benefits Package
? Continuous Learning Opportunities
? Attractive packageCompetitive Pay
