Quality Analyst (For Pooling)

Job Title: Quality Analyst, OperationsJob Level: Expert 1Reports To: Director of Service DeliveryFunctional Group: Service Delivery**JOB OVERVIEW**We are a start-up planning to become big. This role is for the hungry leaders who want to pave..their own ways. This role is for the leaders who want to make a difference for the company and for themselves. There will be a lot of struggles, uncertainties, long hours, and unforeseen challenges. We can't promise that you will succeed but if you do, your future will be extremely bright. If you embrace uncertainties, this role is for you we want you!THE ONSPOT TRIBE OVERVIEWWe are a company of great, inspiring, and highly motivated people. We are not just a company. We are a tribe. At the core of our culture is the People Centric Value. We understand that the key to a great company are exceptional people."We bring pride and prestige to the service marketplace world."At OnSpot, we only bring in people with the right mindset and positive attitude, highly motivated and with the high desire for success.At OnSpot, you must have our Core Values first. Then you must GET it, must WANT it, must have the CAPACITY for it.Job description:- Listen to and observe calls made by call center agents- Evaluate and score said calls on a pre-approved sheet- Provide timely feedback two relevant stakeholders so that they can share feedback to provide adequate coaching to the agents- Consistently meet or exceed deadlines and objectives- Appropriately manage time and shows correct usage of diamond system- Participate in cold calibration with various partners- Complete daily weekly monthly tasks- Ensure that all reporting is completed and published on timeQualifications:- Strong written and verbal communication skills to effectively provide feedback- Strong interpersonal skills- Strong customer service and professional skills- Flexible to work in a shift required by business- Preferably with background / Customer service VoiceTHE ONSPOT BENEFITS:Paid time offHMO coverage from day 1Very competitive salaryVery fast career trajectory for start-up employeesPay: Php24,000.00 - Php28,000.00 per month**Benefits**:- Paid trainingSchedule:- 8 hour shiftSupplemental Pay:- 13th month salaryAbility to commute/relocate:- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)