Job DescriptionWe're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!Job ResponsibilitiesExpected Results:Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.Foster a culture of effective teamwork, contributing to the success of every project.Create and maintain comprehensive project documentation.Use appropriate verification techniques to manage changes in project scope, schedule and costs.Prior Experience:Minimum of 2 years leading project deployments, or relative experienceStrong technical understanding of project components and systems.Exceptional problem-solving skills and a proactive approach to optimization.Outstanding communication and collaboration abilities for effective stakeholder engagement.Client-focused mindset with a commitment to ensuring client satisfaction.Flexibility, adaptability, and a service-centric approach to project execution.Job QualificationsExperience working with remote teams is desired. Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.Ability to work in a fast-paced, and at times high-pressure consulting environment.Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.Preferred Areas of Expertise:Ideal candidates have demonstratable experience in the following areas:Moovila: Proficient in using Moovila for project planning and management, particularly skilled in utilizing its features for task tracking, resource allocation, and project health monitoring.ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.Technical Skills for Project Oversight:Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.RequirementsA home office set up that meets the following:A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. Stable internet connection with at least 5mbps download and upload.A quality headset with noise cancellation feature for meetings. A mobile phone that has the capacity to install the Microsoft Authentication app. HD webcam2nd MonitorUPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)Able to pass our online behavior and cognitive assessments. Must have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.Able to provide NBI Clearance (for PH applicants).CompensationPay rate ranges from $10.00/hr up to 18.80/hr and vary by experience and location.BenefitsPaid US HolidayNight Shift BonusPaid Time Off (15 Vacation Days per year)Comprehensive Health Plans / HMO (Employee & Dependent/s)Life and Accident InsuranceAccident and Disability CoverageCompany-paid training and certificationHealth & Wellness ProgramDental & VisionSalary Advancement
