The Project Manager confidently owns multiple customer engagements throughout all phases of the project lifecycle and delivers projects on time and within budget. This role plans, initiates, implements, and manages project plans to enable clients to meet their objectives. This Project Manager guides all internal and external communication, identifies areas of opportunity for clients, and motivates stakeholders throughout the project to achieve project completion quickly and efficiently.
RESPONSIBILITIES
Work closely with clients to translate project objectives into achievable timelines while utilising Agile Scrum methodology
Ensure Clients are satisfied with the quality of work delivered and the service they receive from Aquient
Develop and manage comprehensive Project Plans and Project Timelines for each project
Create detailed work plans, schedules, project estimates, resource plans, and status reports to drive projects quickly and efficiently to ensure projects are completed within the expected duration
Manage and delegate work to the project team to ensure team meets all timelines
Understand client businesses, their overall goals, objectives, pain points, areas of opportunity, definition of success, etc. and seek a clear understanding of how success will be measured in the engagement
Manage change orders and highlight new opportunities, collaborating with a Portfolio Director and Sales as appropriate
Track all utilization, update and manage accurate utilization/burn reports, and manage capacity to keep team efficiently staffed
Review, oversee, and approve all customer invoices with quality and accuracy by auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
Provide assistance to clients in the form of generating and analysing reports, building dashboards, providing end-user support, creating account configuration worksheets, providing training, and assistance with IP warming planning, strategy & tracking
Coordinate, plan, and facilitate all internal and external meetings
Guide and own all customer communications, as well as organize customer on-sites by coordinating logistics, planning agendas, building and deliver presentations, and demonstrating the value of on-site visits to the customer
Provide an accurate and timely forecast for project engagement through thorough planning of work
Manage conflicts with both internal and external teams and seek satisfactory resolutions
Serve as a translator between Aquient and the Customer to define, collect, and own customer requirements for a given initiative
Handle customer or project escalations
Work with teams to develop a common best practice set of tools and processes for effective people management
Perform other duties required and assigned
Requirements
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience:
Required
Experience with managing projects in a Professional Services Consulting firm or Marketing Agency
5+ years of Project Management experience
Experience utilizing Agile Scrum methodology
Experience managing client facing projects based on a statement of work
Preferred
PMP and/or CSM Certification preferred
Experience in IT consulting and/or marketing consulting preferred
Experience in using Financial Force platform for project reporting
Experience in using Jira Project Management software
Knowledge of Salesforce products and experience of managing Salesforce projects
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication, presentation, and negotiation skills
Possess strong analytical skills to research, organize, present and collect information
Possess strong listening skills and a compelling sense of curiosity
Solid knowledge of project management methodologies, facilitation methods, and software tools
Strong analytical, research, and customer relation skills
Strong creative, conceptual, and problem-solving skills
Meticulous attention to detail and ability to provide accurate reporting on projects as requested by Senior Leadership, including the CEO.
Ability to successfully manage larger internal teams (5-8 people) and identify when additional members can/should be added to a project or rolled off
