**Role**:- The person will conduct the necessary market analysis needed to identify the company´s current position in influencing and driving of teams towards achieving goals.- He/she will work with project managers and country head to finding and developing new markets and improving sales.- He/she will Contacting potential clients to establish rapport and arrange meetings.- Hence, persons who are excellent communicator, goal achiever, proactive and responsive to change are an advantage and preferred.**Responsibilities**:- Essential Functions and Responsibilities- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.- Develops systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations- Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures- Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions- Prepares performance reports by collecting, analyzing, and summarizing data and trends- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments**Requirements**:- At least 2 year(s) of working experience in the same role is required for this position- Experience in the same field and with Technical Background- Strong Verbal Communication- Strong Problem Solving Skills- Good People Management- Managing Process- Emphasizing Excellence- Strong Customer Focus and Customer Service- Engages in Process Improvement- With presentable, approachable, and social exchange skills.- Applicants must be willing to work in IT Park Cebu City
