A project manager has the overall responsibility for the successful planning, execution, monitoring and evaluating campaigns. Key among a project manager's duties is to recognize factors or campaign details that could have an impact on the likelihood of success and that these factors must be properly attended to throughout the lifetime of a project working with Client Experience Managers, Sales, Production Teams, Finance, Fulfillment, and Technical teams.
Scope of Responsibilities Manages digital campaigns, ensuring that they meet Client objectives and excellent. Adhere to strict service level agreements for communication with clients. Monitors campaign performance and provides sales and clients with upselling and optimization recommendations. Produces campaign analytics reports, including case studies, to demonstrate effectiveness and share learnings. Accountable for delivering the Group's Production Quota and maintaining specified Group KPIs. Plan, organize, and implement strategies to generate leads/appointments via all given channels: voice, email, social media, chat, web marketing, and continuously discover other means to generate lists and production. As a team leader, give and receive employee feedback, conduct performance evaluations every month, and provide ongoing training to the staff. Monitor attendance and schedule adherence of the group and maintain the company's standard DA Ratio. Practice and ensure compliance with all company policies and procedures. Deliver regular reports of campaign results per company's requirement or Client/ Account Manager's requirement. Responsible for training, coaching, and developing assigned agents to conclude monitoring presentations, conducting evaluations, follow-up, and corrective counseling as needed. Assist the Client Success Manager in maintaining a positive, motivating, and high-energy working environment. Carrying out performance measurement, monitoring, and evaluation of all agent's to improve efficiencies. Maintain regular measurement of the ROI of campaigns. Other tasks that are assigned by the supervisor or CEO. Why Callbox? Fixed Schedule and Weekend Off Lucrative Weekly and Monthly Cash Incentives. Advancement Opportunities Outstanding Health and Medical Benefits Free Meals every day! Office-based Monthly Big Corporate events and parties Benefits - Medical, Dental Healthcare, Miscellaneous Allowance, Loans, and More! Summary of role requirements: Looking for candidates available to work: Monday: Morning, Evening, Afternoon Tuesday: Morning, Evening, Afternoon Wednesday: Morning, Evening, Afternoon Thursday: Morning, Evening, Afternoon Friday: Morning, Evening, Afternoon 2-3 years of relevant work experience required for this role Working rights required for this role
