Product Support Specialist

Job Description N-pax Systems and Consulting, Inc. (NSC), is an Information Technology company that provides software development support and services to our global partners. We are located in one of the premier business districts in Metro Manila, that offers world-class environment to the growing workforce in the area.? NSC, partners with a global firm based in the US that provides Workforce solutions and Vendor Management Systems that caters to their clients worldwide.
What we Offer:
Career advancement opportunities in the information technology services, in the areas of software quality testing and software configuration management
Above industry compensation and benefits
Compelling team building activities that not only foster camaraderie and team work but also helps individuals discover their strength, weaknesses and interests
Relaxed office atmosphere that lets you come in your smart casual attire
HMO benefit upon regularization with one company sponsored dependent
Unlimited Fun at the office!
Job Description:
The Product Support Specialist is our Tier 1 support for our market leader partner in providing innovative software workforce management solutions.?
As Tier 1 support you will be responsible for:
Responsibilities:
Respond to incoming calls and emails and provide issue resolution specific to the client concerns and issues
Create and escalate tickets using the JIRA ticketing system
Exercise Flexibility toward continual improvement in the achievement of customer satisfaction and Product Support Goals
Maintain all applicable documents relevant to the performance of duties
Qualifications:
Degree in Bachelor of Science in any undergraduate courses (preferred)
Technical Support Experience from a call center industry is desired
Excellent communications skills and customer support experience
Knowledgeable in MS Office applications
Experience in customer support and ticketing systems such as JIRA is a plus