WHO WE ARE:RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.Come join a team where your work makes an impact every day!ABOUT THE TEAM:RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.Come join a team where your work makes an impact every day!WHAT YOUâLL DO:PRIMARY RESPONSIBILITIES:- Leverage understanding of the industry, customer's portfolio of products, and their business processes to deliver a personalized experience with every customer interaction- Document customer interactions through the ticket management system- Establish relationships and trust with customers during interactions- Provide basic training to customers that may require a how-to session and walkthrough- Troubleshoot integrated products with customers to isolate issues to root cause- Manage situations that require real-time solutions and setting clear expectations on resolution plans- Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics- Document product knowledge solutions when applicable- Learn and become proficient on one or more RealPage products by gaining "Skills Certification" in assigned Experience Center areas and more as career progresses- Perform additional duties as requireREQUIRED KNOWLEDGE/SKILLS/ABILITIES:- 2 years of customer service experience- Strong technical and troubleshooting skills (PCs and Internet computing)- Strong verbal, written and interpersonal communication skills- Operate during assigned shift determined upon hire based on business need- Ability to work a flexible schedule, occasional overtime may be requested- Ability to sit or stand for extended periods of time- Minimum of 30 wpm typing skillsPREFERRED KNOWLEDGE/SKILLS/ABILITIES:- Some college or equivalent combination of education and experience- 3 years of experience in a customer support role- Previous call center experience- Familiarity with basic office productivity software- Experience in housing industry, property management or real estate- Ability to pay attention to details and specifics- Adaptable to change such as cross training etc.- Demonstrated superior levels of over the phone customer service and satisfactionWHAT WE OFFER:At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
