At Snackpass we are building a social layer for commerce, where you can buy anything with friends. At $60M/year in sales volume, we are the largest social commerce platform in the US.
We are starting with mobile ordering for restaurants, where there is a 600B opportunity to take offline takeout and dine-in transactions online.
While we’ve seen the rise of online delivery apps, delivery only makes up 8% of the restaurant market. The rest — takeout and dine-in — remains offline, anonymous, and on the verge of disruption.
Snackpass is leading the way in the cashierless transformation. Registers are slow, inefficient, and create long lines. We believe that over the next five years, registers will be replaced by self-service kiosk and mobile order, and restaurant workers will be freed up to create food and service rather than punch in orders.
Unlike incumbent POS companies, we go beyond the transaction layer and create a rich relationship between the restaurant and its followers. Restaurants are brands with local followings, not commodities. We give merchants tools to grow and engage their customer base and convert offline, anonymous in-store traffic into digital followers.
For users, Snackpass is a way to save time, save money and connect with friends. We are building a social network unlike any other that exists today in the west. Social buying creates new ways to connect with friends over food. On Snackpass, you can share points, see your friends' orders, and team up to unlock value you can't get anywhere else.
Creating great products starts with understanding people. This product internship will require leveraging a combination of qualitative, quantitative, and competitive market research to understand how we can iterate and build a world class product experience, from ideation to launch. Our product team collaborates with customers, restaurants, and our internal understand business requirements and to identify trends and help our stakeholders make informed product defining decisions that ultimately lead to an excellent user experience. This internship is ideal for candidates who have the desire to learn more about building real products in the real world from the ground up. In this role, you will gain valuable experience in product management, market research, competitive analysis, customer insights and critical problem solving.
This is a Summer internship, with potential to continue into Fall.
#LI-Remote. This is a remote position. You can also work in person at our SF or LA offices.
On a typical day you might...
Hold user onboarding interview sessions to discover customer problems and brainstorm improvements
Develop surveys about discounts to uncover problems and identify areas for future improvements, answering questions such as "what are the most important promotions for restaurants to run?"
Serve as Ticket Master for dogfooding sessions, creating tickets while identifying and helping aid in prioritization
Write specifications, work with design/engineering, and ultimately drive your project to a successful outcome
Qualifications
Located in a Snackpass market
Strong analytic skills, including knowledge of quantitative and/or qualitative research method
Organized, thorough, and attentive to detail- Able to prioritize and juggle a variety of tasks
Highly motivated and self-managing with a passion for discovering/solving user problems
