This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Take the opportunity to lead a team responsible for successfully transitioning clients from legacy platforms to our current systems. As a Product Delivery Manager of the Migration Team, you will be focused on leading a team of migration specialists who are responsible for transitioning clients from legacy to target platforms and/or devices, and adapting our approach for each client segment (e.g. Small Business, Commercial, and Corporate Investment Bank clients).Description Lead the team responsible for migrating clients. The team supports migration inquiries from clients and internal partners through phone and email channels. This highly collaborative position requires an individual who has strong communication and leadership skills. This position will require the individual to effectively lead, motivate and coach the team to achieve optimal performance across. The role requires a strong independent thinker with the ability to lead and motivate a team of call center agents. The ideal candidate understands that product management is cross-functional and involves strategic thinking, client interaction, project management, resource planning and general awareness of goals versus constraints. The ideal candidate will be able to support multiple initiatives simultaneously.Job Responsibilities Promote a positive work environment where team members are respected and supported Create an atmosphere which values and prioritizes client needs, ensuring accurate and prompt inquiry resolutions where clients feel valued Deliver constructive feedback to team on performance which enhance the client experience and optimize efficiency Handle complex escalations where engagement of multiple areas are required Collaborate closely with other teams across lines of business including Product, BAU Helpdesks, Client Service , and Relationship teams Identify trends that will lead to improvement opportunities Develop and maintain team training materials Meeting facilitation and representation of team effortsRequired Qualifications, Skills and Capabilities Minimum of 5 years leadership experience with responsibility for leading a client facing team Bachelor's' degree or equivalent experience Strong interpersonal skills with proven leadership abilities Demonstrate effective performance management skills with ability to effectively coach team to drive results Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners Ability to work under pressure and capable of managing and prioritizing multiple tasks Results driven self-starter who is able thrive in a fast-paced, collaborative, and cross-functional environment Proficiency in Word, PowerPoint and Excel, with the ability to work with multiple applications at the same time Experience working at a payment, or payment technology company Superior attention to detail
