Process Trainer

Job Description Summary Facilitation of new hire training/process and product specifics for various accounts. Training needs analysis; module preparation, revision and review; coaching. Performance evaluation of trainees.

Job Description
Communication/Negotiation:
· Assess the progress of the trainees, map the areas of improvement and share the feedback with the participants as per the defined process.
· Work in a team and extend cooperation to different departments to create conducive & cohesive training environment.
· Interacts with clients when necessary for training purposes

Problem Solving:
· Assess training needs and provide training opportunities to ensure consistent performance in account’s key metrics.
· Identify potential process issues among the team and present recommendations to address this.
· Manage data and create reports capturing performance gaps, and achievements of programs handled.
· Partners with quality team to determine areas of opportunity in agent performance.

Contribution/Leadership:
· Conduct refresher trainings for the existing team members
· Act as a change agent and provide implementation assistance as and when the need arises
· Provide subject matter expertise on processes
· Recommends changes to curriculum, methods or activities based on observations during training delivery.

Should be College Graduate
Should have worked as Trainer for at least 1 year