But our business isn't just business, our business is our people . Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend , and why we've been recognized as INVESTORS IN PEOPLE in the Philippines
Department: Global IT
Location: Taguig, Philippines
Reporting to:IT BTS Sales & TM Business Expert / IT BTS Sales & TM Process Expert
IT BTS M&S Process Analyst Manager The IT BTS M&S Process Analyst Manager acts as a liaison between Business, Development and other internal teams in order to implement the approved process changes. The position is responsible for the following main activities:
Business Analyst: Understand business demands and translate these following the global approach principles into functional design/user story according to the Marketing and Sales (M&S) global business processes, including process flow, business rules, and data model requirements. Global Reference Model specific area ownership, ensuring the continuous improvement on the corresponding processes in the context of a global approach. Daily routine and change management within their functional work-stream, ensuring all achievements regarding to this process (FD delivery and testing) are properly achieved. Support the application maintenance within their functional work-stream, providing good knowledge of business process and its related system functionality. Interaction with other groups to coordinate bug fixing, change request implementation and service operations is required. BTS point of contact for Business and Local IT Leads in the Market. Ensuring the promotion and adoption of the IT global solutions and providing the standard processes required. Support the markets assigned in the context of Trade Marketing processes. Projects participation having a supporting role. Leading the ad-hoc activities assigned, during project execution, based on its Technical and Functional Skills. What will you do Business Analyst and Global Reference Model ownership Be the master of the process/es owned knowing all the functionalities and the markets using it. Continuous improvement of deployed functionalities aligned with changing business environment. Keep updated all documentation in the Global Reference Model. Review all Functional Designs related the module owned, ensuring this will meet market requirements without impacting on Global application functionality, other markets needs and performance. Facilitate training sessions of the module owned either internal or to markets in order to consolidate market knowledge. Keep updated the training material. Elaborate critical metrics of usage of the GRM module owned' Change management Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCM Guarantee all CGHs have a significant business benefit, providing when possible quantitative impact of the development requested. Scope these changes based on the criticality for the business and its valuable to the global tool Be concerned that Change management is an ongoing process and keep moving the CHGs as soon as they arrive. Ensure market has provided with an accurate business description, a benefit and priority. Provide with all information required from BTS side in order to avoid returns from other teams. Be cost efficient. Application maintenance / Quality Assurance Performs quality reviews of application and work provided by both JTI and Externals and verifies that they meet agreed upon architectural requirements. Participate in System Test phases to ensure markets' requirements are meeting and no side issues are appearing in order to improve quality of UAT releases. Ensure that defined processes are followed by all parties which ensure a smooth execution of planned activities Business Relationship Management Advice Markets on their prioritized Change Requests and Service Requests. Provide Action Plans and full transparency on status of critical issues to Markets Address markets' raised issues to corresponding work stream for taking action on them. Support and advise Markets on defining in an efficient way the cycle plan activities Ensure User Acceptance Test phase is performed by markets as planned. Communicate and advise about global tasks plan that might affect normal use of the application. Inform TME Management about status and issue resolution to handle and take under control any risk Knowledge base develop and maintenance / Trainings To prepare, update and maintain knowledge articles, documentation and procedures Support other team members in knowledge transfer and learning process. Leading some internal refresh sessions, workshops for certain functionalities and/or new modules will provide other team members with the ''how-to'' tool knowledge. To prepare, provide or update training materials of the Trainings scheduled for the year. Prepare agenda, logistics and request feedback of training provided Projects Support work on the projects under assignment ensuring the tasks under their responsibility are done as planned and aligned with JTI IT quality standards. ' Who are we looking for University Degree in Computer, Technical Sciences or strong IT background. Additional Business Education based on Trade Marketing is a plus 5+ years of working experience with CRM, Commerce or BI systems 2+ years of Project management experience Good working knowledge of business and related processes in FMCG industry, and Order Management capability. Fluent in English (written & spoken) Should have an adequate knowledge of technology, which is standard within JTI, such as BI solutions, integration processes, Trade Engagement, Commerce or CRM business process analysis. Must be an expert in Order Management processes to support Commerce capability definition
What's in it for you Work at our JTI Global Business Services office in Mckinley, Taguig. Be part of a truly international and diverse company with over 40,000 employees in 130 countries. Experience the culture of an Investors in People certified company Find out why most of our employees would recommend us to a friend. Understand why most of our employees say they feel free to be themselves. What are the next steps Thank you very much for your interest in the role. We will make sure every candidate will receive a reply within 2 weeks after the application deadline.
