Policy Service Assistant

The Policy Service Assistant will be responsible in supporting and providing exemplary after sales services to our customers to meet their changing needs.**Duties and Responsibilities**:- Handle and ensure daily policy related concerns/queries from customers, branch and LPPs are attended to.- Handle and monitor incoming and outgoing documents from/to clients and agency.- Daily processing of accounts enrolled under Credit Card and/or Bank ADA- Processing of Non-Contractual Changes in the system- Monitoring of Billing and Return-to-Sender Mail (RTS)- Monitoring of daily sending SMS, e-Billing & e-APL.- Monitoring of daily sending lapsation notice- Records Management- Participate in Policy Conservation Campaigns- Daily/ periodic submission of Reports- Assist in other departmental tasks**Job Requirement**:- Newly Grad or preferably with 1-2 years work experience in Customer Service or equivalent but not required- Good verbal and written communication skills (English proficiency an advantage)- Customer oriented and friendly- Thorough and with high attention to detail- Good inter-personal skills- Exudes patience and perseverance- High stress tolerance- Resides near Makati City (preferably)**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: Php15,000.00 - Php20,000.00 per month**Benefits**:- Health insurance- Life insurance- Pay raiseSchedule:- 8 hour shift- Monday to FridayAbility to commute/relocate:- Makati City: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (required)**Experience**:- Policy Service / Insurance: 1 year (preferred)- Customer service: 1 year (preferred)