Pod Reviewer

As a POD Reviewer, you will play a crucial role in supporting our Driver Support Representatives and ensuring the accuracy and reliability of proof of delivery documentation. Your primary responsibility will be to review and audit photos submitted by drivers as proof of deliveries. You will work closely with our driver support team to identify discrepancies and provide valuable feedback to improve our delivery processes. Key Responsibilities: Photo Review: Audit and review photos submitted by drivers as proof of deliveries to ensure they meet company standards and requirements Data Accuracy: Verify that the photos accurately represent the delivered items and match the corresponding delivery documentation Quality Control: Identify and report any discrepancies, errors, or issues in the proof of delivery documentation promptly Communication: Collaborate with Driver Support Representatives to provide feedback and assist in resolving any delivery-related concerns or disputes Documentation: Maintain detailed records of photo audits, including notes on discrepancies and resolutions Process Improvement: Provide suggestions and insights to enhance the efficiency and accuracy of the proof of delivery process Requirements Education: A high school diploma or equivalent is required. A bachelor's degree in a related field is a plus. Experience: Minimum of 1 year of relevant experience in a similar role, preferably in a logistics, transportation, or delivery-related environment. Attention to Detail: Exceptional attention to detail and the ability to spot discrepancies and errors in photo documentation. Communication Skills: Strong verbal and written communication skills to effectively collaborate with Driver Support Representatives and provide clear feedback. Technology Proficiency: Comfortable with using digital tools and software for photo review and documentation management Benefits HMO with 1 free dependent upon hire Life Insurance Work from home Night Shift (10% Night Differential)20 PTO credits upon regularization Great Company Culture Career Growth and Learnings 19,000 monthly salary