Outbound Sales Representative

Job summary
Outbound Sales RepresentativeRepresenting recognizable brandsMaking outbound calls and upselling
Job seniority: entry level
Responsibilities
• Interacting with customers to resolve support issues• Selling new products and services• Ensuring a best-in-class customer experience• Handling inbound and outbound contacts• Utilizing knowledge base to answer customer questions• Researching systems for missing information• Accurately documenting and processing customer orders• Following scripts, policies, and procedures• Escalating customer issues as needed• Attending meetings and training to stay up-to-date
Requirements
• Must be 18 years of age or older• High school diploma or equivalent• Excellent organizational, written, and oral communication skills• The ability to type swiftly and accurately• Basic knowledge of Microsoft Office Suite and Windows operating system• High reliability and punctuality• An aptitude for conflict resolution, problem-solving, and negotiation• Must be customer service oriented• Ability to multitask and self-manage• Strong team orientation and customer focus
Key Skills Needed
• Excellent organizational skills• Written and oral communication skills• Typing skills• Microsoft Office Suite proficiency• Windows operating system knowledge• Conflict resolution• Problem-solving• Negotiation• Customer service orientation• Multitasking• Strong team orientation
Benefits
• Competitive base wage• Lucrative sales commissions and contest incentives