Outbound Sales Agent

Main Duties and Responsibilities: • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support.Job Skills and Requirements: • Communication Skills: Being able to speak with clients and potential customers in a friendly and open manner is a huge asset to an agent. • Attention to Detail: Understanding the fine print in contracts, looking for inconsistencies and watching out for every detail will help you in your job. • Organizational Skills: Working with multiple clients will require strong organizational skills. • Sales Skills: Negotiating deals, persuading clients and sellers is a necessary skill for an agent. • Listening Skills: You will need to listen to your clients' needs and work with them to close deals.