Outbound Collections Specialist - Leading

**#BeMore**Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!**Top reasons to work with TDCX**- Competitive remuneration, great perks, and performance incentives- Comprehensive medical, insurance, or social security coverage- Premium workspaces- Engaging activities and recognition programs- Strong learning and development plans for your career growth- Positive culture for you to #BeMore at work- Easy to locate area with direct access to public transport- Flexible working arrangements- Be coached and mentored by experts in your field- Join a global company with 26 years of experience and 340+ industry awards**What is your mission?**You will help us deliver excellent service to our partner brands by performing these tasks:- Monitor accounts to identify outstanding debts.- Investigate historical data for each debt or bill.- Find and contact clients to ask about their overdue payments.- Assertively take actions to encourage timely debt payments.- Process payments and refunds.- Resolve billing and customer credit issues.- Empathize with customers' reasons why they are unable to make payment.- Negotiate a payment scheme to settle past due balances.- Update account status records and collection efforts.- Report on collection activity and accounts receivable status.- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.**Who are we looking for?**- Completed at least 2 years in college- Required 2 years BPO experience with at least 3 months of collections experience.- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)- Amenable to work in rotating shifts- Can work in Ortigas Center, Pasig City**How to Apply?**Schedule:- Shift system