Otc Deduction Analyst

Job Qualifications: Candidate must possess Bachelor's/College Degree in Accounting, Finance, Commerce, Business Management or equivalent to that course Minimum 2 years working knowledge and proficiency on core SAP modules/ transactions including Receivable Management, Deduction/ Dispute Management and Cash Application. Strong understanding of end-to-end deduction process With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements. With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry WILLING TO WORK ON A HYBRID SETUP WILLING TO WORK ON A NIGHT SHIFT SCHEDULE CAN START ASAP Job Description: Unauthorized Deduction Collection Analyze and ensure that the deduction was coded to the correct reason code Review proof of deliveries (compare weight, quantity and ensure delivery numbers match) Assess if the deduction is invalid and should be collected Ensure that set KPIs/ Metrics/ SLAs are met in a timely manner Relationship Management Notify US Deduction analyst of critical customer conversations that identify a financial concern or change in ability to repay. Communicate in a positive manner with all groups to ensure positive win-win relationships. Provide backup support to team members away from the office Ensure overall customer service Assist in the completion of any other daily team responsibilities or special projects