Order Management Specialist - Night Shift

As an Order Management Specialist for this fast-growing company, you will be responsible for providing the necessary support to the sales team by assisting with the customer experience from pre-purchase to post-purchase. You will be the primary contact for processing all incoming customer orders and inquiries via telephone, direct order entry, and web site, as well as facilitating customer service requests. You will also provide key specialized support to strategic customers.Responsibilities
Processing of customer orders through CRM/ERP. Ensure accuracy of order entry and changes
File orders/requests per company guidelines and policy
Maintenance of customer database and ERP system
Facilitate customer service requests for administrative documentation and returns
Proactively communicate order confirmations/changes to customers as well as buyer
Develop product knowledge to answer basic customer inquiries through email and chat
Answering phones and directing calls to the relevant people
Provide administrative support to management, sales, and purchasing staff
Other duties as assigned

Qualifications1-2 years of experience in an office setting working in a Customer Service department
Proven track record in handling and tracking orders from pre-purchase to post-purchase
Ability to work in a fast-paced entrepreneurial environment
Self-starter and manage time wisely
Detail oriented and well organized
Basic knowledge of finance and credit
Excellent English communication skills (verbal & written)
Good computer skills, experience with Microsoft Office (Word, Excel, Outlook)
Willing to work on night-shift and in Ortigas
Can start ASAP.

Other Benefits:HMO on Day 1
Life Insurance on Day 1
Vacation and Sick Leave
Free catered lunch everyday

Job Type: Full-timeSalary: Php30,000.00 to Php40,000.00 /month