Order Management Specialist - Night Shift

Order Management Specialist - Night Shift

Isupport Worldwide

Order Management Specialist - Night Shift

Details of the offer

As an Order Management Specialist for this fast-growing company, you will be responsible for providing the necessary support to the sales team by assisting with the customer experience from pre-purchase to post-purchase. You will be the primary contact for processing all incoming customer orders and inquiries via telephone, direct order entry, and web site, as well as facilitating customer service requests. You will also provide key specialized support to strategic customers.Responsibilities
Processing of customer orders through CRM/ERP. Ensure accuracy of order entry and changes
File orders/requests per company guidelines and policy
Maintenance of customer database and ERP system
Facilitate customer service requests for administrative documentation and returns
Proactively communicate order confirmations/changes to customers as well as buyer
Develop product knowledge to answer basic customer inquiries through email and chat
Answering phones and directing calls to the relevant people
Provide administrative support to management, sales, and purchasing staff
Other duties as assigned

Qualifications1-2 years of experience in an office setting working in a Customer Service department
Proven track record in handling and tracking orders from pre-purchase to post-purchase
Ability to work in a fast-paced entrepreneurial environment
Self-starter and manage time wisely
Detail oriented and well organized
Basic knowledge of finance and credit
Excellent English communication skills (verbal & written)
Good computer skills, experience with Microsoft Office (Word, Excel, Outlook)
Willing to work on night-shift and in Ortigas
Can start ASAP.

Other Benefits:HMO on Day 1
Life Insurance on Day 1
Vacation and Sick Leave
Free catered lunch everyday

Job Type: Full-timeSalary: Php30,000.00 to Php40,000.00 /month

Source: Jora


  • Sales / Trade Representative - Sales



  • Basic

Related offers

Water expert tractebel philippines

Water Expert Tractebel, part of the ENGIE group has more than 100 years of experience and is one of the world’s largest engineering consultancy companies. Our...

From Engie - Ilocos Norte

Published 17 days ago

Purchasing staff

REQUIREMENTS: Graduate of any 4 years course OPEN FOR FRESH GRADUATE With 1 year experience as Sales/Purchasing Staff in manufacturing company Knowledgeable in...

From Sagass Consulting - Ilocos Norte

Published 17 days ago

Creatives design specialist

Job Description - Creatives Design Specialist (200003HZ) : PHILIPPINES-PHILIPPINES : AXA Philippines Life and General Insurance : Regular : Day Job : Full-time...

From Axa Insurance - Ilocos Norte

Published 17 days ago

Purchasing officer / sales coordinator (ft)

1 year experience or more Knowledgeable in PEZA and BOC rules and regulations Know how to handle order management and forecast Knowledgeable in PEZA Ledger...

National Capital Region

Published 17 days ago