Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
Responsible for accurately entering customer Purchase Orders (POs). Driving cross-functional issue resolution (order cleaning for both manual and electronic orders), using the required tooling in a timely manner and within the SLAs.
ABB’s Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.
You will be responsible for Electrification business in Parañaque City; Philippines. Reporting to the Local manager, hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships but also to identify new business opportunities.
Your responsibilities
Supporting internal and external customers through swift and precise order entry and issue resolution.
Being Proactive communication with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.
Providing appropriate solution for customer requests and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking, communication, blocks and suspensions, etc.).
Managing clean order entry according to the relevant requirements (prices, spike quantities, dates, customer and company data, etc.) to allow order execution in the system.
Collecting and documenting the orders and records, assumptions and decisions taken during the process in the systems in scope of responsibility.
Preparing and analyzing regular statistics (e.g. delivery forecast, revenue and collections) using available tools and collecting relevant information.
Recommending solutions, process improvements and innovations that will help speed up internal processes.
Tracking regular target performance (e.g., KPI on cycle time on order entry) and provides results to management.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Graduate of any 4 years course.
More than 2+ years working experience in a Customer Service role.
Experience and good knowledgeable in using MS Excel and Office Application.
ERP experience (SAP experience is preferred).
A collaborative, solutions-oriented approach and strong communication skills.
